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CISR Dynamics of Service

Dynamics of Service is designed for insurance professionals and others involved in the service process. This one-day course offers instruction for participants to improve their skills and expand their knowledge in the service arena. 

Seminar participants will learn valuable tips and tactics to incorporate in the day-to-day business operations:

  • Explore the role of service from the sale, to customer satisfaction

  • Target the "people" issues that surface daily

  • Learn powerful people skills and have a positive impact

  • Improve listening and communication skills to handle difficult people and unpleasant situations

Who should attend:

This program is designed for anyone in the insurance profession who wants to keep up on their service skills in order to maintain high levels of customer satisfaction. This seminar satisfies the annual update requirement for CISR designees. The CISR designation is not a requirement for attendance, however, you must be a dues-paid member of the Society of CISR in order to earn your CISR designation update.

Course Schedule

Registration                7:30 a.m.
Seminar                     8:00 a.m. – 5:00 p.m.

Registration Fee

$185 per person/per seminar

  • Registration fee includes instruction, comprehensive notebook, coffee breaks, lunch and MD & PA CE filing fees.

  • Confirmation will be sent upon registration.

  • Register early since program space is limited.

  • Dates, fees and locations are subject to change.

Program Specifics:

Related Courses:

Other Resources:

  • Need to check your CE credits earned, designation update compliance, history/dates of attendance, exam results and more go to:
    The National Alliance - My Page