CE Credits

How do I earn my CISR?

How to maintain my CISR?

Dynamics of Service

This course is designed for insurance professionals and others involved in the service process.  This one-day course offers instruction for participants to improve their skills and expand their knowledge in the service arena.

Topics

• Explore the role of service from the sale to customer satisfaction
• Target the "people" issues that surface daily
• Learn powerful people skills and have a positive impact
• Improve listening and communication skills to handle difficult people and unpleasant situations

*This seminar can be used as an update option for CISR designee holders.  However, it is not part of the five CISR seminars needed to earn the designation.

Course Links

IA&B Registration Policies
Registration Form

Agency Operations
Commercial Casualty I - NEW
Commercial Casualty II - NEW
Commercial Property
Elements of Risk Management - NEW
Life & Health Essentials (online only)
Personal Auto
Personal Lines - Miscellaneous - NEW
Personal Residential

William T Hold Seminars

Registration Fee

$189

Daily Schedule

Registration:  7:30 am

Seminar:  8:00 am - 5:00 pm

This seminar is an update option for the CISR designation program.

Date & Topic

Location
Facility Information

CE Approvals

June 25

Dynamics of Service

Hilton Garden Inn Allentown West
230 Sycamore Road
Breinigsville, PA  18031

DE: 6GEN/1ETH
MD: 8 PC
PA: 8

July 9

Dynamics of Service

Register

Hyatt House Plymouth Meeting
501 E Germantown Pike
East Norriton, PA  19401

DE: 6GEN/1ETH
MD: 8 PC
PA: 8

August 15

Dynamics of Service

Register

Four Points Sheraton Pittsburgh Airport
1 Industry Lane
Pittsburgh, PA  15108

DE: 6GEN/1ETH
MD: 8 PC
PA: 8

October 23

Dynamics of Service

Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

DE: 6GEN/1ETH
MD: 8 PC
PA: 8