CE Credits

How do I earn my CISR?

How to maintain my CISR?

Dynamics of Service

This course is designed for insurance professionals and others involved in the service process.  This one-day course offers instruction for participants to improve their skills and expand their knowledge in the service arena.

Topics

• Explore the role of service from the sale to customer satisfaction
• Target the "people" issues that surface daily
• Learn powerful people skills and have a positive impact
• Improve listening and communication skills to handle difficult people and unpleasant situations

Course Links

Agency Operations
Commercial Casualty
Commercial Property
Personal Auto
Personal Residential
William T Hold Seminars
IA&B Registration Policies

Registration Fee

$189

*This seminar can be used as an update option for CISR designee holders.  However, it is not part of the five CISR seminars needed to earn the designation.

2012 Dates & Locations

Date & Topic

Location/Hotel Information

CE Approvals 

Daily Schedule

Register

May 24

Dynamics of Service

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA 17055

*This was a date change.  Original date was 5/8/12.

DE: 6GEN/1ETH
MD: 8 PC
PA: 8

Registration:
7:30 am

Seminar: 
8:00 am - 5:00 pm

Register

Jun 19

Dynamics of Service

Holiday Inn Pittsburgh Airport
8256 Univeristy Blvd
Coraopolis, PA  15108

DE: 6GEN/1ETH
MD: 8 PC
PA: 8

Registration:
7:30 am

Seminar: 
8:00 am - 5:00 pm

Register

Aug 1

Dynamics of Service

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA 17055

DE: 6GEN/1ETH
MD: 8 PC
PA: 8

Registration:
7:30 am

Seminar: 
8:00 am - 5:00 pm

Register

Sep 26

Dynamics of Service

Hilton Garden Inn White Marsh
5015 Campbell Blvd
Baltimore, MD  21236

DE: 6GEN/1ETH
MD: 8 PC
PA: 8

Registration:
7:30 am

Seminar: 
8:00 am - 5:00 pm

Register

Nov 27

Dynamics of Service

Crowne Plaza Hotel Bucks County
4700 Street Road
Trevose, PA  19053

DE: 6GEN/1ETH
MD: 8 PC
PA: 8

Registration:
7:30 am

Seminar: 
8:00 am - 5:00 pm

Register