CE Credits

How do I earn my CISR?

How to maintain my CISR?

Certified Insurance Service Representative

Increase your confidence, serve your clients more completely and increase your soft-sell strategies by earning your Certified Insurance Service Representative (CISR) designation in a classroom or with CISR OnLine.

There is no better way to feel more confident in your job than to continue your education.  The CISR program helps to build your insurance policy knowledge so you feel confident that you are in possession of the most accurate and current information. This alone will build your confidence in your day-to-day activities.

Course Links

IA&B Registration Policies

Waitlist Procedures

Registration Fee

$189 per seminar

CISR Segments

Other CISR Related Seminars

Agency Operations

William T. Hold Seminars

Commercial Casualty

Dynamics of Service

Commercial Property

Personal Auto

Personal Residential

2012 Dates & Locations

Date & Topic

Location/Hotel Information

CE 
Approvals 

Daily Schedule

Register

May 15

Commercial Property

Hilton Scranton & Conf Ctr
100 Adams Avenue
Scranton, PA  18503

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

May 16

Commercial Property

*SOLD OUT*

Lancaster Eden Resort
222 Eden Road (Rts 30 & 272)
Lancaster, PA  17601

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register for Waitlist

May 17

William T Hold

Hilton Garden Inn BWI Airport
1516 Aero Drive
Linthicum, MD  21090

DE: 8 GEN
MD: 8 PC
PA: 8

Register

May 22

Commercial Property

Holiday Inn Pittsburgh/ Monroeville
2750 Mosside Blvd.
Monroeville, PA  15146

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

May 23

Commercial Property

Springhill Suites Hotel
17280 Valley Mall Road
Hagerstown, MD  21740

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

May 24

Dynamics of Service

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA 17055

*This was a date change.  Original date was 5/8/12.

DE: 6 GEN/1ETH
MD: 8 PC
PA: 8

Register

Jun 5

William T Hold

Lancaster Eden Resort
222 Eden Road (Rts 30 & 272)
Lancaster, PA  17601

DE: 8 GEN
MD: 8 PC
PA: 8

Register

Jun 6

William T Hold

Springhill Suites Hotel
17280 Valley Mall Road
Hagerstown, MD  21740

DE: 8 GEN
MD: 8 PC
PA: 8

Register

Jun 7

Commercial Property

Hilton Garden Inn Baltimore/Arundel
7491-A New Ridge Road
Hanover, MD  21076

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Jun 19

Dynamics of Service

Holiday Inn Pittsburgh Airport
8256 Univeristy Blvd
Coraopolis, PA  15108

DE: 6 GEN/1ETH
MD: 8 PC
PA: 8

Register

Jun 21

Commercial Property

Crowne Plaza Valley Forge
260 Mall Blvd
King of Prussia, PA  19406

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Jul 10

Commercial Casualty

Doubletree Resort by Hilton
2416 Willow Street Pike
Lancaster, PA  17602

*This is a rescheduled course date.  Original course date was 7/18/12.

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Jul 17

Commercial Casualty

Blair County Convention Center
One Convention Center Drive
Altoona, PA  16602

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Jul 18

William T Hold

Hilton Garden Inn
7226 Corporate Ct
Frederick, MD  21703

DE: 8 GEN
MD: 8 PC
PA: 8

Register

Jul 19

William T Hold

Embassy Suites Newark/
Wilmington South
654 S College Avenue
Newark, DE  19713

DE: 8 GEN
MD: 8 PC
PA: 8

Register

Jul 24

Agency Operations

Woodlands Inn & Resort
1073 Highway 315
Wilkes-Barre, PA  18702

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Jul 24

Commercial Casualty

Courtyard by Marriott
128 Troopers Way
Salisbury, MD  21804

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Jul 25

Agency Operations

Crowne Plaza Reading
1741 Papermill Road
Wyomissing, PA  19610

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Jul 25

Commercial Casualty

Hilton Garden Inn BWI Airport
1516 Aero Drive
Linthicum, MD  21090

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Jul 31

Commercial Casualty

Hilton Garden Inn
Pittsburgh Southpointe
1000 Corporate Drive
Canonsburg, PA  15317

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Aug 1

Dynamics of Service

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA 17055

DE: 6 GEN/1ETH
MD: 8 PC
PA: 8

Register

Aug 2

Commercial Casualty

Hilton Garden Inn
7226 Corporate Ct
Frederick, MD  21703

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Aug 14

Commercial Casualty

Four Points Sheraton Hotel & Suites
3400 Airport Road
Allentown, PA  18109

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Aug 15

Commercial Casualty

Embassy Suites Newark/
Wilmington South
654 S College Avenue
Newark, DE  19713

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Aug 21

Commercial Casualty

Crowne Plaza Reading
1741 Papermill Road
Wyomissing, PA  19610

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Aug 28

Commercial Casualty

Sheraton Great Valley Hotel
707 East Lancaster Avenue
Frazer, PA  19355

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Aug 29

Commercial Casualty

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA  17055

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 5

Commercial Casualty

The Conference Center @
Manufacturer & Business Assoc.
2171 W 38th St @ Pittsburgh Ave
Erie, PA  16508

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 6

William T Hold

Holiday Inn Pittsburgh Airport
8256 University Blvd
Coraopolis, PA  15108

DE: 8 GEN
MD: 8 PC
PA: 8

Register

Sep 10

Personal Residential

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA  17055

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 11

Personal Auto

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA  17055

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 12

Agency Operations

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA  17055

DE: 7 GEN/1 ETH
MD: 7 PC/LH/1 ETH
PA:  8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 12

Commercial Casualty

Hilton Scranton & Conf Ctr
100 Adams Avenue
Scranton, PA  18503

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 12

Personal Residential

Four Points Sheraton Pittsburgh North
910 Sheraton Drive
Mars, PA  16046

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 13

Commercial Property

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA  17055

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 13

Personal Residential

Blair County Convention Center
One Convention Center Dr
Altoona, PA  16602

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 14

Commercial Casualty

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA  17055

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 25

Agency Operations

Doubletree Resort by Hilton
2416 Willow Street Pike
Lancaster, PA  17602

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 25

Personal Residential

Holiday Inn Lansdale
1750 Sunneytown Pike
Kulpsville, PA  19443

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 26

Dynamics of Service

Hilton Garden Inn White Marsh
5015 Campbell Blvd
Baltimore, MD  21236

DE: 6 GEN/1ETH
MD: 8 PC
PA: 8

Register

Sep 27

Commercial Casualty

Four Points Sheraton
Pittsburgh North
910 Sheraton Drive
Mars, PA  16046

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Sep 27

Personal Residential

Fountains Wedding &
Conference Center
1800 Sweetbay Drive
Salisbury, MD  21804

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Oct 10

Agency Operations

Springhill Suites Hotel
17280 Valley Mill Road
Hagerstown, MD  21740

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Oct 11

Personal Residential

Crowne Plaza Reading
1741 Papermill Road
Wyomissing, PA  19610

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Oct 16

William T Hold

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA 17055

DE: 8 GEN
MD: 8 PC
PA: 8

Register

Oct 17

William T Hold

Casino at Lakemont Park
300 Lakemont Park Blvd
Altoona, PA  16602

DE: 8 GEN
MD: 8 PC
PA: 8

Register

Oct 24

William T Hold

The Conference Center @
Manufacturer & Business Assoc.
2171 W 38th St at Pittsburgh Ave
Erie, PA  16508

DE: 8 GEN
MD: 8 PC
PA: 8

Register

Oct 25

Agency Operations

Crowne Plaza Pittsburgh South
164 Fort Couch Road
Pittsburgh, PA  15241

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Oct 30

Personal Residential

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Oct 31

Personal Residential

Doubletree Resort by Hilton
2416 Willow Street Pike
Lancaster, PA  17602

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Oct 31

Personal Residential

Holiday Inn Pittsburgh / Monroeville
2750 Mosside Blvd
Monroeville, PA 15146

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Nov 1

Personal Residential

Best Western Plus Lehigh Valley
300 Gateway Drive
Bethlehem, PA  18017

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Nov 13

William T Hold

Bear Creek Mtn Resort & Conf Ctr
101 Doe Mountain Ln
Macungie, PA  18062

DE: 8 GEN
MD: 8 PC
PA: 8

Register

Nov 14

William T Hold

Hilton Garden Inn
1706 N DuPont Highway
Dover, DE  19901

DE: 8 GEN
MD: 8 PC
PA: 8

Nov 20

Personal Residential

Crowne Plaza
2004 Greenspring Drive
Timonium, MD  21093

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Nov 21

Personal Residential

Woodlands Inn & Resort
1073 Highway 315
Wilkes-Barre, PA  18702

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Nov 27

Dynamics of Service

Crowne Plaza Hotel Bucks County
4700 Street Road
Trevose, PA  19053

DE: 6 GEN/1ETH
MD: 8 PC
PA: 8

Nov 28

Personal Residential

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA 17055

DE: 8 GEN
MD: 8 PC
PA: 8

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Nov 29

Agency Operations

Hilton Garden Inn White Marsh
5015 Campbell Blvd
Baltimore, MD  21236

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Dec 4

Agency Operations

IA&B Headquarters
5050 Ritter Road
Mechanicsburg, PA  17055

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register

Dec 5

Agency Operations

HYATT House Plymouth Meeting
501 Germantown Pike
East Norriton, PA  19401

Registration   7:30 am
Seminar         8 am - 3:45 pm
Q&A/Review   3:45 - 4:15 pm
Exam*           4:15 - 5:15 pm

Register