CE Credits

How do I earn my CISR?

How to maintain my CISR?

Certified Insurance Service Representative

New changes bring FLEXIBILITY to the designation!

You can now create your own path to earning the CISR designation.  Four additional courses have been added to the original 5, allowing you to choose the five segments you want to build your designation upon!

Increase your confidence, serve your clients more completely and increase your soft-sell strategies by earning your Certified Insurance Service Representative (CISR) designation in a classroom or with CISR OnLine.

There is no better way to feel more confident in your job than to continue your education.  The CISR program helps to build your insurance policy knowledge so you feel confident that you are in possession of the most accurate and current information. This alone will build your confidence in your day-to-day activities.

Course Links

IA&B Registration Policies

Registration Form

Registration Fee

$189 per seminar

CISR Segments

Additional CISR Update Options

Agency Operations

Life/Health Essentials-NEW (online only)

William T. Hold Seminars

Commercial Casualty I-NEW

Personal Auto

Dynamics of Service

Commercial Casualty II-NEW

Personal Lines - Miscellaneous-NEW

Commercial Property

Personal Residential

Elements of Risk Mgmt.-NEW

Date & Topic

Location
Facility Information

CE Approval

Daily Schedule

May 22

Personal Residential

Register

Hampton Inn Frederick - Ft. Detrick
1565 Opposumtown Pike
Frederick, MD  21702

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

May 22

NEW
Personal Lines Misc.

Register

Inn at Reading Hotel & Conf. Center
1040 Park Road
Wyomissing, PA  19610

DE: 8 GEN
MD: Submitted for 8
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

May 23

NEW
Commercial Casualty I

Register

Bear Creek Mtn Resort & Conf Center
101 Doe Mountain Lane
Macungie, PA  18062

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

May 29

NEW
Elements of Risk
Management

Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

DE: 8 GEN
MD: Submitted for 8
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

June 4

William T Hold
Commercial Lines

 Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

DE: 8 PC
MD: 8 PC
PA: 8

June 4

NEW
Elements of Risk
Management

Register

Four Points Sheraton Pittsburgh Airport
1 Industry Lane
Pittsburgh, PA  15108

DE: 8 GEN
MD: Submitted for 8
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

June 5

William T Hold
Commercial Lines

Register

Springhill Suites Hotel
17280 Valley Mall Road
Hagerstown, MD  21740

DE: 8 PC 
MD: 8 PC
PA: 8

June 18

Personal Residential

Register

Hilton Garden Inn
242 Highland Park Blvd
Wilkes-Barre, PA  18702

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

June 19

Personal Residential

Register

Hilton Garden Inn
Ft. Washington
530 Pennsylvania Avenue
Ft. Washington, PA 19034

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

June 20

NEW
Elements of Risk
Management

Register

Comfort Inn Conference Center
4500 Crain Highway
Bowie, MD  20716

DE: 8 GEN
MD: Submitted for 8
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

June 25

Dynamics of Service

Register

Hilton Garden Inn Allentown West
230 Sycamore Road
Breinigsville, PA  18031

DE: 6 GEN/1ETH
MD: 8 PC
PA: 8

June 26

Commercial Property

Register

Lancaster Eden Resort
222 Eden Road
Lancaster, PA  17601

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

July 9

Dynamics of Service

Register

HYATT House Plymouth Meeting
501 Germantown Pike
East Norriton, PA  19401

DE: 6 GEN/1ETH
MD: 8 PC
PA: 8

July 9

Personal Residential

Register

Crowne Plaza Pittsburgh South
164 Fort Couch Road
Pittsburgh, PA 15241

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

July 10

Agency Operations

Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

July 10

NEW
Elements of Risk
Management

Register

Blair County Convention Center
1 Convention Center Drive
Altoona, PA  16602

DE: 8 GEN
MD: Submitted for 8
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

July 23

William T Hold
Learning from Losses

Register

Hilton Garden Inn
242 Highland Park Blvd
Wilkes-Barre, PA  18702

DE: 8 GEN
MD: 8 PC
PA:  8

July 24

Commercial Property

Register

The Conference Center at Manufacturer & Business Assoc
2171 W 38th St @ Pittsburgh Avenue
Erie, PA  16508

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

July 24

William T Hold
Learning from Losses

Register

Lancaster Eden Resort
222 Eden Road
Lancaster, PA  17601

DE: 8 GEN
MD: 8 PC
PA:  8

July 25

William T Hold 
Commercial Lines

Register

Fountains Wedding & Conf. Center
1800 Sweetbay Drive
Salisbury, MD  21804

DE: 8 PC
MD: 8 PC
PA: 8

August 13

NEW
Commercial Casualty II

Register

Hilton Garden Inn Allentown West
230 Sycamore Road
Breinigsville, PA  18031

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

August 14

Agency Operations

Register

Holiday Inn Pittsburgh - Monroeville
2750 Mosside Blvd.
Monroeville, PA  15146

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

August 14

NEW
Commercial Casualty I

Register

Four Points Sheraton Hotel
1650 Toronita Street
York, PA  17402

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

August 15

Dynamics of Service

Register

Four Points Sheraton Pittsburgh Airport
1 Industry Lane
Pittsburgh, PA  15108

DE: 6 GEN/1ETH
MD: 8 PC
PA: 8

August 20

Personal Residential

Register

Crowne Plaza Reading
1741 Papermill Road
Wyomissing, PA  19610

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

August 21

William T Hold
Learning from Losses

Register

Hilton Garden Inn - Dover
1706 N DuPont Highway
Dover, DE  19901

DE: 8 GEN
MD: 8 PC
PA:  8

August 21

NEW
Commercial Casualty I

Register

Springhill Suites Hotel
17280 Valley Mall Road
Hagerstown, MD  21740

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

August 27

NEW
Commercial Casualty I

Register

Hyatt House Plymouth Meeting
501 E Germantown Pike
East Norriton, PA  19401

DE: 8 GEN
MD: 8 PC
PA:  8

Registration: 7:30 am
Seminar:       8 am-3:45 pm
Q&A/review:  3:45-4:15 pm
Exam*:         4:15-5:15 pm

August 28

William T Hold
Learning from Losses

Register

Hilton Garden Inn White Marsh
5015 Campbell Blvd
Baltimore, MD  21236

DE: 8 GEN
MD: 8 PC
PA:  8

August 29

NEW
Personal Lines Misc.

Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

DE: 8 GEN
MD: Submitted for 8
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

September 10

William T Hold
Commercial Lines

Register

Bear Creek Mtn Resort & Conf Center
101 Doe Mountain Lane
Macungie, PA  18062

DE: 8 PC
MD: 8 PC
PA: 8

September 11

William T Hold
Commercial Lines

Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

DE: 8 PC
MD: 8 PC
PA: 8

September 12

William T Hold
Commercial Lines

Register

Hampton Inn Frederick - Ft. Detrick
1565 Opposumtown Pike
Frederick, MD  21702

DE: 8 PC
MD: 8 PC
PA: 8

September 17

NEW
Commercial Casualty I

Register

Four Points Sheraton
Pittsburgh North
910 Sheraton Drive
Mars, PA 16046

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

September 24

NEW
Commercial Casualty II

Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

September 25

Personal Auto

Register

Best Western Plus University Park Inn
115 Premiere Drive
State College, PA  16801

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

September 25

William T Hold
Commercial Lines

Register

Crowne Plaza Reading
1741 Papermill Road
Wyomissing, PA  19610

DE: 8 PC
MD: 8 PC
PA: 8

October 1

Agency Operations

Register

Lancaster Eden Resort
222 Eden Road
Lancaster, PA  17601

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

October 2

Agency Operations

Register

Hampton Inn Frederick - Ft Detrick
1565 Opossumtown Pike
Frederick, MD  21702

DE: 7 GEN/1 ETH
MD: 7 PC/LH/1 ETH
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

October 2

Agency Operations

Register

Hilton Garden Inn
242 Highland Park Blvd
Wilkes-Barre, PA  18702

DE: 7 GEN/1 ETH
MD: 7 PC/LH/1 ETH
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

October 3

Agency Operations

Register

Holiday Inn Lansdale
1750 Sunneytown Pike
Kulpsville, PA  19443

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

October 8

Personal Residential

Register

Crowne Plaza Baltimore North
2004 Greenspring Drive
Timonium, MD  21093

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

October 9

NEW
Personal Lines Misc.

Register

Embassy Suites Newark/Wilmington South
654 S College Avenue
Newark, DE  19713

DE: 8 GEN
MD: Submitted for 8
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

October 10

NEW
Personal Lines Misc.

Register

Fountains Wedding & Conf. Center
1800 Sweetbay Drive
Salisbury, MD  21804

DE: 8 GEN
MD: Submitted for 8
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

October 23

Dynamics of Service

Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

DE: 6 GEN/1ETH
MD: 8 PC
PA: 8

October 24

William T Hold
Learning from Losses

Register

Sheraton Great Valley Hotel
707 E. Lancaster Avenue
Frazer, PA  19355

DE: 8 GEN
MD: 8 PC
PA:  8

October 29

William T Hold
Learning from Losses

Register

The Conference Center at Manufacturer & Business Assoc
2171 W 38th St @ Pittsburgh Avenue
Erie, PA  16508

DE: 8 GEN
MD: 8 PC
PA:  8

October 30

Personal Auto

Register

Best Western Plus
Lehigh Valley Hotel
300 Gateway Drive
Bethlehem, PA 18017

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

October 30

Commercial Casualty II

Register

Four Points Sheraton Pittsburgh North
910 Sheraton Drive
Mars, PA  16046

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

November 12

Personal Residential

Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

November 13

NEW
Elements of Risk
Management

Register

Homewood Suites Valley Forge / Audubon

Philadelphia, PA

DE: 8 GEN
MD: Submitted for 8
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

November 20

Commercial Property

Register

The Woodlands Inn & Resort
1073 Highway 315
Wilkes-Barre, PA  18702

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

November 20

William T Hold
Learning from Losses

Register

Blair County Convention Center
One Convention Center Drive
Altoona, PA  16602

DE: 8 GEN
MD: 8 PC
PA:  8

November 21

NEW
Commercial Casualty II

Register

Inn at Reading Hotel & Conf. Center
1040 Park Road
Wyomissing, PA  19610

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

November 21

William T Hold 
Learning from Losses

Register

Hilton Garden Inn Pittsburgh / Southpointe
1000 Corporate Drive
Canonsburg, PA  15317

DE: 8 GEN
MD: 8 PC
PA:  8

December 5

Commercial Property

Register

Four Points Sheraton Pittsburgh Airport
1 Industry Lane
Pittsburgh, PA  15108

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

December 17

Commercial Property

Register

IA&B Headquarters
5050 Ritter Rd
Mechanicsburg, PA 17055

DE: 8 GEN
MD: 8 PC
PA: 8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm

December 18

NEW
Commercial Casualty II

Register

Sheraton Great Valley Hotel
707 E. Lancaster Avenue
Frazer, PA 19355

DE: 8 GEN
MD: 8 PC
PA:  8

Registration:   7:30 am
Seminar:        8 am-3:45 pm
Q&A/review:   3:45-4:15 pm
Exam*:          4:15-5:15 pm