Specialized training is important for all agency staff to provide the best coverage for clients and to protect the agency from E&O claims. Who should attendEveryone in an agency has the ability to affect E&O claims. All agency employees will benefit from attending this program. Classroom Courses E&O Risk Management: Meeting the Challenge of Change* - The ever changing world of insurance includes new and evolving exposures as well as emerging new ways to protect one's agency. There are E&O exposures that exist today that were unimaginable 15 years ago, including those created by social media and data breaches. Following this six-hour seminar, you will walk away with greater knowledge of the following:
The duties owed to clients Using claims statistics to focus risk management efforts Why customer file documentation is so important
| Proedural steps that can reduce E&O exposures What constitutes private personal information Direct and indirect costs of data breaches
| *Approved for six CE as well as Utica and Westport (Pa. and Del. only) loss-control credit. |
10 Ways to Get Sued* Learn common sources of agency E&O claims so your agency doesn't become another law suit statistic. This one-day program focuses on major sources of E&O claims against agents that can easily be avoided by adhering to basic duties in the agent-client relationship. Claims from insurers often allege breach of contract by the agent - that he/she failed to explain the coverages, failed to recommend a specific coverage, or misrepresented what was covered. You will spend time learning common origins of E&O claims agents face, including: - Exceeding the authority granted by the insurer
- Underinsurance
- Failure to inspect
- Lack of knowledge of the policy coverages and exclusions
- Issuance of binders and certificates of insurance
You will also discuss the duties you have in your relationship with your clients, how those duties can be breached and their potential outcome. If your agency role has an impact on E&O exposures, this seminar is a MUST for you to attend Who should complete On-Demand coursesAnyone with the ability to affect E&O claims, but unable to attend a classroom seminar. Agency employees can take our on-demand courses when and where it's convenient for them. On-Demand CoursesEthical Behavior and E&O**—Instructor Jerry Milton, CIC, says, "E&O claims all come from the L-Syndrome; lack of knowledge, lack of consistency, lack of communication or lack of documentation." Jerry helps agents understand where they may be "lacking" in this online seminar. MARYLAND–Compliance Pitfalls & Ethical Responsibilities**(Members only)—Jason Ernest, Esq. and Claire Pantaloni, CIC, CISR walk you through Maryland's eight most violated laws and regulations and provide you with the tips and tools you need to remain compliant. PENNSYLVANIA–Compliance Pitfalls & Ethical Responsibilities**(Members only)—IA&B's general counsel (Ernest) and industry affairs director (Pantaloni) help you avoid costly fines and penalties by recognizing the top ten most violated insurance laws and regulations in Pennsylvania. **Approved for three CE and Utica loss-control credit. | 
