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Delivering Quality Service

(Experience Preferred: Two - Six Months)

Course Topics Include:

  • Professional customer communication
  • Commitment to the customer relationship
  • Exceeding the expectations of your customers
  • Overview of E&O Prevention
  • Agency standard operating procedures

 *Please note if after the Begin Date you will need to contact the Member Service Center (800) 998-9644, option 0 to register or complete a registration form. Registration should be done before the Begin Date or within the first week of the course.    
  


Course Links

How do these courses work?
New Employee Orientation
Commercial Lines Basics
Personal Lines Basics
IA&B Registration Policies

Registration Fee

Member: $245     Nonmember: $285
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2012 Dates

Begin Date

End Date

Register

June 11

July 27

Chose your resident state to register: 
Delaware
Maryland
Pennsylvania

October 8

November 23

Chose your resident state to register: 
Delaware
Maryland
Pennsylvania