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Delivering Quality Service

(Experience Preferred: Two - Six Months)

Course Topics Include:

  • Professional customer communication
  • Commitment to the customer relationship
  • Exceeding the expectations of your customers
  • Overview of E&O Prevention
  • Agency standard operating procedures

 

 
    
  
2012 Dates


Course Links

How do these courses work?
New Employee Orientation
Commercial Lines Basics
Personal Lines Basics
IA&B Registration Policies

Registration Fee

Member: $245     Nonmember: $285
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Begin Date

End Date

Register

February 13

March 23

Chose your resident state to register: 
Delaware
Maryland
Pennsylvania

June 11

July 27

Chose your resident state to register: 
Delaware
Maryland
Pennsylvania

October 8

November 23

Chose your resident state to register: 
Delaware
Maryland
Pennsylvania


*Please note if after the Begin Date you will need to contact the Member Service Center (800) 998-9644, option 0 to register or complete a
registration form. Registration should be done before the Begin Date or within the first week of the course.