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Agency Management Institute

Program Information

June 28 - July 1, 2010
(Monday - Thursday)

CIC Education Consultant
Jerry M Milton, CIC

Lancaster Eden Resort
222 Eden Road
Lancaster, PA  17601

Hotel Phone: (717) 569-6444
Room Rate: $139.95
Room Cut-Off Date: 5/28/10

Facility Directions

Continuing Education Approvals

Agenda

Date

Time

Topic/Speaker

June 28, 2010

12:00 -
1:00 p.m.

Registration

1:00 -
5:00 p.m.

The Agency as an Organization

Angelynn Heavener
CIC, CPIA
Insurance Training Plus
Springfield, IL

5:15-
5:30 p.m.

Exam Briefing

June 29, 2010


7:30-
8:00 a.m.

Continental Breakfast

8:00 a.m. -
12:00 p.m.

Managing and Sustaining Financial Strength

Angelynn Heavener
CIC, CPIA

12:00-
1:00 p.m.

Lunch

1:00 - 5:00 p.m.

Human Resources

Katherine Hollada Ambers
CIC, CISR, CPIA, CPIW, CRMCS
WorkSmart Consulting
Richmond, VA

June 30, 2010

7:30-
8:00 a.m.

Continental Breakfast

8:00 a.m.-
12:00 p.m.

Agency Productivity & Effectiveness

Katherine Hollada Ambers
CIC, CISR, CPIA, CPIW, CRMCS

12:00 -
1:00 p.m.

Lunch

1:00 -
5:00 p.m.

Legal & Ethical Responsibilities

Jerry M Milton
CIC
Insurance Risk Services
Orange Beach, AL

July 1, 2010

8:00 -
8:30 a.m.

Continental Breakfast

8:30 -
10:30 a.m.

Agency Management Institute Exam