Cancellation Policies

Cancellations for seminars and course products received 10 days or more, prior to the start of the program, are fully refundable. 

Course cancellation and transfers within 10 days of the program start date are subject to penalty fees, due the expenses incurred by IA&B. 

Substitutes are honored any time without penalty. 

No shows will result in forfeiture of entire registration fee. 

Please contact IA&B's Member Service Center toll free at (800) 998-9644 or locally at (717) 795-9100, option 0, or e-mail.