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Company Satisfaction Index

The survey will remain open until July 31.

 

Every employee of an IA&B member agency is strongly encouraged to participate.

 

The Company Satisfaction Index (CSI) is a benchmarking tool for agents. It's a vehicle to share experiences that will be seen by a larger audience and to get corrective action. And it provides positive feedback to carriers on their programs' effectiveness.

The CSI is a biennial survey of IA&B members. The results showcase agency staff’s collective experiences in four categories that are of key importance to agents:

  • Products, Pricing & Underwriting;

  • Policy Service & Claims;

  • Agency/Company Relationship; and

  • Technology

The CSI began in 2004 as part of IA&B's ongoing work in agency-company relations. The survey is used as a tool, to facilitate dialogue between agents and their carriers and between IA&B and our carrier partners.

For more information on the Company Satisfaction Index and to participate, click on your home state:

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This resource is only available to IA&B members and company partners.

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