Independent agents spoke, carrier ratings available
IA&B releases 2010 Company Satisfaction Index results
Contact:
Karen Robison
(717) 795-9100, Ext. 606
Oct. 26, 2010 – Mid-Atlantic insurance producers have a new resource for reviewing and comparing carrier performance. Insurance Agents & Brokers released its 2010 Company Satisfaction Index results.
The biennial survey of members' company experiences provides a benchmark. Agents use the results when considering new appointments, comparing their experiences and meeting with clients. Carriers use them to evaluate their performance.
The survey allows IA&B members to rate their satisfaction level with their top carriers' products, pricing and underwriting; policy service and claims; agency/company relationship; and technology.
"Overall and on average, carriers continued to show modest improvements," reported Dave Rosenkilde, chairman of the IA&B Service Group. "But when we separated the carriers by footprint and direct premium written, those operating in 11 to 34 states received the most favorable results."
Participants registered their highest level of satisfaction with the following carriers.
Commercial lines:
MMG
Mutual Benefit
Eastern Alliance
Goodville Mutual
Selective
Personal lines:
MMG
Penn National
Goodville Mutual
Mutual Benefit
Donegal
IA&B members can access the complete results by visiting www.iabgroup.com/CSI.
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About Insurance Agents & Brokers
The Insurance Agents & Brokers Service Group oversees the partnership of agents’ associations in Delaware, Maryland and Pennsylvania that work together to deliver pre-eminent programs, products and services for their nearly 1,600 members. Led by dedicated agent volunteers and staffed by 40 professionals, IA&B is recognized and respected nationally for its industry-leading efforts in agent professional development, advocacy, industry information and knowledge base, communications and more.
IA&B is affiliated with the National Association of Professional Insurance Agents in all three states and with the Independent Insurance Agents & Brokers of America in Delaware and Pennsylvania.
To learn more, visit www.iabgroup.com.
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