2008 Company Satisfaction Index
The Company Satisfaction Index began in 2004 as part of IA&B's ongoing work in agency-company relations. The CSI intends to provide benchmark rating by producing an overall company rating and a specific breakdown in four categories that are of key importance to IA&B members:
Products, Pricing & Underwriting;
Policy Service & Claims;
Agency/Company Relationship; and
Technology
The survey is used as a tool, to facilitate dialogue between agents and their carriers and between IA&B and our carrier partners. Although the CSI can be used in many ways, agents use it primarily as a benchmarking tool. The survey results could also be used by an agency seeking a new carrier to utilize the benchmark for the interview process.
IA&B's 2008 Company Satisfaction Index (CSI) closed on July 31 with a record number of participants. The results of the survey were released at IA&B's annual meeting on October 22nd and will also be published in the December 2008 Primary Agent magazine.
For more information on the 2008 CSI and to view the results, click on your home state:
Not an IA&B Member?
The CSI is only available to IA&B members and company partners. To be eligible to view the results and participate in the 2010 CSI, click here for membership information.
